Missing Student Identity: Ensure the student has an active Student Identity and their Student ID number is populated in People > Manage People.

Zero remaining passes: Check if the student has exhausted their pass balance. Administrators can replenish passes manually under Manage People > Identities or verify that the recurring scheduled auto-reset is active in Hall Pass Settings.

Minimum time between passes enforced: If the site requires a minimum waiting period (e.g., 45 minutes between passes), students cannot request another pass until the timer clears.

Student Exclusion conflict: If another student in the same exclusion group is currently out on a pass, the system flags a conflict until the first student checks back in.

Device access: Confirm the student is signed in. If personal cell phones are prohibited, provide the school's Web Version link on their Chromebook.

PIN not set: Staff members can set their 4-digit PIN in the App Dashboard under Profile > Personal Data > Security PIN or directly in their mobile app profile settings.

Administrator override: Administrators can verify or update a staff member's PIN in their Person record under Site Management > Manage People.

SIS managed PINs: If PINs are populated via automated SIS sync, manual edits may be locked. Verify the correct PIN in the staff member's synced profile.

Passes do not check in automatically: When a pass reaches its scheduled time limit, it transitions to Expired and remains expired until a staff member (or student, if PIN check-in is disabled) explicitly taps Check In.

Check-in blocked by PIN: If Need PIN for check in is turned on, students cannot check in on their own devices. A teacher or authorized staff member must physically enter their PIN to complete check-in.

Auto-refresh: The Issued Hall Passes tab automatically updates in real time. If a browser tab has been idle or in background sleep, perform a quick manual browser refresh to re-establish the live connection.

Exclusion group capacity limits: If a reason cannot be selected, the campus may have reached the maximum simultaneous capacity configured for that reason (e.g., 10 restroom passes active campus-wide).

To export complete historical pass records, navigate to Analytics > Staff Reports > Hall Pass Report in the App Dashboard, select your school and date range, and export as CSV.