While school-wide pass limits and recurring replenishment schedules are managed in Features > Hall Pass > Settings, administrators can adjust the remaining pass balance for individual students who require accommodations, extra allotments, or behavioral adjustments.
Step-by-step instructions
In the App Dashboard, navigate to People > Manage People.
Search for the student by name or Student ID, and click Edit (or the pencil icon) on their record.
In the student profile panel, select the Identities tab.
Locate the Student identity section and find the Remaining Hall Passes field.
Enter the new pass count (e.g., increasing an allotment for special campus duties or resetting a student who exhausted their daily limit).
Scroll down and click OK (or Save Changes) to confirm.
Important operational notes
Scheduled auto-reset interaction: If your campus has an active automated auto-reset schedule (such as resetting to 5 passes every weekday morning), manual adjustments apply immediately to the current period and will reset according to the school schedule unless configured otherwise.
Zero balance behavior: When a student reaches 0 passes, they can no longer request passes from their mobile device or Chromebook Web App, but authorized staff can always issue an administrative pass on their behalf.
Related articles
Hall Pass Administrator Setup — Configure campus-wide default pass limits and recurring auto-reset schedules.
Issuing Hall Passes — Issue passes to students with or without available balances.
Troubleshooting Common Issues — Resolve student pass balance and request issues.