Mass Communication
15 articles
New Message
Complete guide for creating new messages
- How to Create a New Message (Computer)Complete desktop guide to creating and sending multi-channel broadcasts (App push, email, SMS text, voice, social) in Edlio Mass Communication.
- How to Send a Message from the Mobile AppHow authorized school staff and administrators can compose and publish news announcements and push notifications directly from the Edlio Mobile App.
- Troubleshooting and FAQs - Create A New MessageFrequently asked questions, recipient targeting tips, message templates, and troubleshooting for creating Mass Communication messages.
Templates
Create and Manage Templates
- How to Create and Use TemplatesLearn how to build, manage, and apply reusable message templates across email, text, and app notifications in Edlio Mass Communication.
- Troubleshooting and FAQs - TemplatesAnswers to common questions and troubleshooting tips for managing and applying message templates in Edlio Mass Communication.
Message Reports
View previous messages sent and their reports
- How to View Messages and ReportsHow to track delivery status, view channel metrics, and archive or manage sent communications in the Mass Communication dashboard.
- Troubleshooting and FAQs - View Messages and ReportsAnswers and troubleshooting for common Mass Communication reporting questions, delivery failure codes, and message archiving.
Email & Phone Activity
Subscription management for email, phone, and text channels.
- Troubleshooting and FAQs - Read Email & Phone ActivitySolutions to common reporting questions, metric discrepancies, and carrier delivery receipts in Edlio Mass Communication.
- How to Read Email & Phone ActivityUnderstand transmission logs, carrier delivery statuses, Monthly Send Totals, and subscriber preferences in Edlio Mass Communication.
Settings
Manage your send from email address and Caller ID
Secure Document Delivery
Send student-specific documents securely at scale with delivery tracking.
- Secure Document Delivery OverviewSend report cards, IEP notices, and student-specific PDFs to families securely at scale via Mass Communications (voice/text/email) — with delivery tracking and expiring links.
- Create a Secure Document Delivery TemplateSet up a reusable template within Mass Communications that tells the system how to identify each student's document, who gets notified, and what the email and SMS messages say.
- Sending a Secure Document DeliveryFrom Mass Communications, upload one bulk PDF, review how pages match to your roster, and send each family a secure link to only their child's document.
- Understanding the Secured Document Delivery ReportTrack who opened their document, read delivery and bounce statuses, and reset parents locked out after failed verification.