Administrative compliance & safety audit: Site Conversations provides an unalterable audit log of every conversation across the district, including deleted messages (shown in grey), participant history, automated keyword alerts, and user-reported content issues.
Overview
Site Conversations is an administrative safety and compliance tool accessible only to Dashboard Administrators. It gives school and district leadership complete oversight over all conversations across the organization, providing an unalterable record of active exchanges, deleted threads, participant rosters, automated keyword alerts, and user-flagged content.
Accessing Site Conversations
To navigate to Site Conversations in the Edlio Dashboard:
Click on the Features tile on the Home screen, select Conversations, then click Site Conversations.
Or select Conversations > Site Conversations directly from the left-hand navigation menu.
Monitoring Conversations & Audit Records
The primary Site Conversations tab provides a comprehensive list of every conversation across the mobile app and dashboard:
Active Conversations: Rows displayed with standard white text indicate active, ongoing conversation threads.
Deleted Conversations: If a participant or creator deletes a conversation, the thread remains in Site Conversations for compliance but turns grey, ensuring an immutable audit trail.
Detailed Audit View (Eyeball Icon): Located on the far right of every conversation row, clicking the eyeball icon opens the full conversation record.
What Administrators See in Detailed View:
Complete Message History: Full chronological transcript of all sent and received messages, including timestamps.
Participant Rosters: All current and past participants, including notes on when users were added after creation.
Shared Attachments: Direct access to all images, files, or documents exchanged in the thread.
Associated Reports: Any flags or user reports submitted specifically against that conversation thread.
How Users Report Issues (In the App & Dashboard)
When a participant (teacher, parent, or student) encounters inappropriate behavior, harassment, vulgar language, or policy violations, they can manually flag the issue directly from within the conversation:
Where Users Report Issues: Inside any active conversation thread in the Edlio Mobile App or Dashboard, users tap or click the More Options / Action menu (the three-dot or gear icon in the conversation header) and select Report Issue.
Submitting the Report: The user is prompted to describe the concern (e.g., inappropriate language, safety concern, harassment, or unauthorized content) and submit it directly to campus administration.
What This Feature is For: The "Report Issue" tool is strictly for flagging content and behavior issues among participants. It should not be used for technical software bugs or login problems (which should be routed to school technology support or Edlio Support).
Where Administrators Find & Manage Reported Issues
Administrators manage user-flagged concerns in two specific locations within the Dashboard:
The "Reported Issues" Tab: Navigate to Features > Conversations > Site Conversations and click the dedicated Reported Issues tab at the top of the screen. This tab aggregates all user-flagged submissions across the entire school or district, displaying the reporting user, the flagged conversation, the timestamp, and the reported reason.
Inside Individual Conversation Details: When viewing any thread in Site Conversations via the eyeball icon, any issues reported against that specific thread are highlighted within the detailed audit pane.
Keyword Monitoring & Automated Safety Alerts
In addition to manual reports from users, administrators can configure proactive, real-time keyword monitoring to automatically detect safety concerns across all messages:
Real-Time Scanning: The system monitors messages in active conversations as they are sent across both mobile app and web platforms.
Immediate Notifications: When a monitored keyword or phrase is detected, automated alerts are dispatched immediately to the designated administrator recipients configured in Conversation Settings.
Audit & Review in Site Conversations: Administrators receiving an alert can immediately navigate to Site Conversations, locate the flagged thread using the eye icon view, review the full context of the exchange, and take appropriate administrative action.
Configuration Requirement: Monitored keywords and designated alert recipient email addresses must be set up by an administrator under Conversations > Settings > General Feature Settings > Monitor Keywords.
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