This article addresses common questions and issues related to the Events feature in your Edlio Mobile App.
Frequently Asked Questions
General Questions
Q: How many events can I create in the Edlio Mobile App?
A: There is no specific limit to the number of events you can create. However, for optimal user experience and performance, we recommend keeping the total number of active events at a manageable level (typically fewer than 500 active events at one time).
Q: Can users add events to their personal calendars?
A: Yes, when viewing an event in the mobile app, users can tap the "Add to Calendar" button to add the event to their device's default calendar application.
Q: Can I import events from another calendar system?
A: Yes, the Edlio Mobile App supports importing events via CSV file. You can also work with Edlio support to set up connections for automatic synchronization using the Public iCal URL.
Q: Do events work offline?
A: Basic event information that has already been loaded will be viewable offline, but users won't be able to see updated information until they reconnect to the internet.
Common Issues and Solutions
Display Issues
Issue: Events are not appearing in the correct order
Solution:
Check the date and time settings for each event to ensure they are correctly entered
Verify that events are set to the correct time zone
For events happening on the same day, check the "Start Time" field to ensure the correct sequence
Remember that past events may be hidden from the default view in the app
Issue: Event images appear distorted or incorrectly sized
Solution:
Use images with a 16:9 aspect ratio for optimal display in the event list
The recommended image size is 1200x675 pixels
If an image appears distorted, try replacing it with a new image that matches these specifications
Very large images may be automatically resized, which can sometimes cause quality issues
Access Control Issues
Issue: Users cannot see events that should be available to them
Solution:
Verify that the user has the appropriate role (Student, Parent/Guardian, Teacher, Administrator, or Other)
If using custom lists, ensure the user is included in the correct list
Check that the event is not set to "Unpublished"
Verify the event hasn't expired or been deleted
Issue: Users can see events that should be restricted
Solution:
Double-check the access settings for the specific event
Verify the user's role and list memberships
Remember that if an event is set to "All Users - This item is public," it will be visible to everyone regardless of role
Check if there are conflicting access settings at the account level
Calendar View Issues
Issue: Calendar view is not displaying all events
Solution:
Verify that the time period being viewed (month/week/day) contains the events in question
Ensure events have been properly saved with correct dates
Verify the access permissions for the events
Issue: Recurring events are displaying incorrectly
Solution:
Verify that the recurrence pattern is correctly set
Check for any exceptions that might be affecting specific occurrences
Ensure the end date for the recurrence is correct
For complex recurrence patterns, consider creating individual events instead
Technical Troubleshooting
Performance Issues
Issue: Events section is slow to load
Solution:
Reduce the number of active events by archiving past events
Optimize image sizes to reduce loading time
Ensure you're using the latest version of the app
Check your device's internet connection
If the problem persists, try clearing the app cache or reinstalling the app
Issue: App crashes when accessing certain events
Solution:
Check if the event contains very large images or complex formatting
Try accessing the event from a different device to see if it's device-specific
Update to the latest version of the app
If the problem continues, report the specific event to Edlio support for further investigation
Import/Export Issues
Issue: Event import is failing
Solution:
Ensure you're using the correct CSV template format
Verify that all required fields (Title, Date) are completed
Check for special characters or formatting in your spreadsheet that might cause issues
For large imports, try breaking the file into smaller batches
Ensure dates are in the correct format (YYYY-MM-DD)
Issue: Export files are incomplete or corrupted
Solution:
Try exporting again with a smaller date range
Use a different browser if experiencing download issues
Check available disk space on your device
For very large exports, contact Edlio support for assistance
Mobile App-Specific Issues
Issue: Notifications for events aren't working
Solution:
Verify notifications are enabled for the app in device settings
Check if event reminders are enabled in the user's app preferences
Ensure the event has reminders enabled by the administrator
For scheduled notifications, verify they were set up correctly
Best Practices to Avoid Common Issues
Regularly audit your events to ensure they're still relevant and have correct information
Use descriptive, concise titles that make it clear what the event is about
Optimize images before uploading to prevent display and performance issues
Test new event features with a small group before widely implementing them
Document your event settings and access control decisions for future reference
Getting Additional Help
If you're experiencing issues with Events that aren't addressed in this document, please contact Edlio Support through one of the following channels:
Help Desk: Submit a ticket through your EdlioApp admin panel
When reporting issues, please include:
A clear description of the problem
Screenshots if applicable
Steps to reproduce the issue
Your school/organization name
Your contact information
Our support team is available Monday through Friday, 7:00 AM to 5:00 PM Pacific Time.