This article addresses common questions and troubleshooting solutions related to the Quick Links feature in your Edlio Mobile App.
Frequently asked questions
Link types, limits, and offline behavior
Q: What types of links can I add to Quick Links?
A: You can add links to any valid web URL, including school website pages, external learning portals (PowerSchool, Canvas, Google Classroom), PDF handbooks, Google Forms, and athletic schedules. The URL must include the full protocol (http:// or https://).
Q: How many Quick Links can I create?
A: There is no hard system limit. However, for the best parent user experience on mobile devices, we recommend grouping links into 3–5 themed folders rather than displaying a massive flat list.
Q: Do Quick Links work offline?
A: No. Quick Links point to live web destinations and require an active cellular or Wi-Fi internet connection to load.
Organization and folders
Q: Can users see the folder structure I create in the dashboard?
A: When you configure folders in the Quick Links feature area and add them to your mobile app menu using App Builder, users see those organized folder categories directly in the app navigation.
Q: What is the best way to organize links for different audiences?
A: Group links into folders based on user needs (e.g., "Parent Resources," "Student Portals," "Staff Tools"). If your school utilizes Secured Access (app login), you can apply folder-level access permissions so staff-only tools remain hidden from public users.
Common issues and solutions
Display and order issues
Issue: Quick Links are not appearing in the order I specified
Solution:
Verify that you entered a numerical Order value for each link or folder.
Lower numbers appear first (e.g., 1 appears above 2).
Links sharing the same order number are sorted alphabetically.
Access control and visibility troubleshooting
Issue: Users cannot see Quick Links that should be available to them
Solution:
Verify that the user has logged in to the app with their authenticated account. Open apps (where login is skipped) can only display public items.
Check the link's Access Permissions to ensure their assigned role (Parent/Guardian, Student, Teacher) or group list is selected.
Ensure the link is not toggled to Unpublished.
Verify that the parent folder containing the link does not have a conflicting, more restrictive permission setting.
URL and mobile browser behavior
Issue: Link opens inside the app when it needs to open in Safari/Chrome
Solution: Edit the Quick Link in your dashboard and toggle on Open in External Browser. This is especially recommended for sites requiring file downloads, external authentication, or complex payment gateways.
Issue: Link displays an error or fails to load
Solution: Test the destination URL in a standard desktop or mobile web browser. Ensure the URL begins with https:// and that the external site does not have active security or certificate errors.
Best practices for Quick Links
Recommended link maintenance
Regularly audit external links at the start of each school term to ensure destination URLs have not changed or broken.
Use clear, descriptive titles (e.g., "PowerSchool Parent Portal" rather than simply "Portal").
Group links into folders to maintain a compact, user-friendly mobile menu presentation.
Test newly added links on actual mobile devices to verify mobile browser rendering before announcing them to families.
🔒 Important Note on Secured Access ("Visible only to"): In the Edlio Mobile App, "Secured Access" and audience permissions ("Visible only to" specific Roles or Lists) strictly require users to log in to the app with an authenticated account. If your school uses an open app (where users skip login), the app displays public information only. Features like audience-restricted links/folders, "Visible to" permissions, and Conversations cannot function on open, non-authenticated apps.
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