Mass Communication A product that allows schools/districts to send phone calls, texts, and emails to their community.
Main Navigation Elements
Home: Main dashboard landing page showing key metrics and navigation options.
Mass Communication: Section for creating and managing messages sent through multiple channels.
Conversations: Area for managing direct two-way communications between staff and families.
Features: Tools for managing various aspects of the app functionality.
People: Section for importing, exporting, and managing user records.
App Builder: Tool for customizing the mobile application interface and functionality.
Marketing: Resources to help promote app adoption among the school community.
Analytics: Data tracking tools showing app usage and communication effectiveness.
Logs: Record of system activities and synchronization details for troubleshooting.
Mass Communication Components
New Message: Function to create and send communications to selected recipients.
View Messages: Archive of previously sent communications with delivery statistics.
Email & Phone Activity: Reports on communication delivery and engagement through
these channels.
Auto Notices: System for setting up automated recurring notifications based on triggers.
Templates: Pre-designed message formats that can be reused for consistent communication.
Settings: Configuration options for the mass communication system.
Message Creation Elements
Channels: Communication methods selected for message distribution (App, Email, Text, Voice, Social).
Targets: Target Lists selected to receive a specific communication (not individual recipients).
Compose: Interface for creating the actual message content.
Send: Final step in the message creation process to dispatch the communication.
Name: Internal identifier for a message visible only to administrators.
Community Analytics Terms
Community Analytics: Section for monitoring the reach and communication capabilities across different user groups in the school community.
Family Reach: Metric showing how many students have at least one associated contact (parent/guardian) that can be reached through available communication channels (app, email, text, voice). Displayed as both a percentage and fraction (e.g., "5/8 Students").
Reachable: Status indicating users who have at least one valid communication channel through which they can receive messages.
Unreachable: Status indicating users who have contact information but cannot be reached (possibly due to incorrect information or opt-outs).
No Contact Info: Status indicating students who lack any associated contact information in the system.
Staff Reach: Metric showing how many staff members can be reached through at least one communication channel. Displayed as both a percentage and fraction (e.g., "20/43 Staff").
App Adoption: Percentage of users who have downloaded and are using the mobile app (shown as "% on APP").
Reachability History: Tracking changes in user reach metrics over time to monitor improvement or decline.
Reach Percentage Change: Shows increase or decrease in reach compared to a previous time period (displayed with + or - indicators).
Staff Without App: Staff members who are reachable through other channels but haven't downloaded the mobile app.
Students With No Contact Info: Students without any associated parent/guardian contact information in the system.
Unreachable Staff: Staff with contact information that may be incorrect or have opted out of communications.
Review Features: Tools that allow administrators to examine and resolve issues with specific user groups (e.g., "Review parents without App").Utility Functions
Share Your App: Tool for distributing app download information to the school community.
Notifications: System alerts for administrators about platform activities and updates.
Account: User profile and authentication settings.