The Tip Line feature in the Edlio Mobile App provides a secure, confidential communication channel for students, parents, and community members to submit safety alerts, report concerns, or share critical feedback with school administrators.
đĄ Best-Practice Adoption Tips for School Tip Lines
Guide Submissions with Footer Text: Because the Tip Line uses an open text field rather than a constrained picklist, use the Footer Text area to provide clear instructions on what issues to report (e.g., bullying, campus safety, vandalism, or student wellness).
Dispatch to Administrative Groups: If your district licenses Edlio Mass Communication, do not rely solely on individual inboxes. Forward incoming tips directly to a designated safety team group (such as Admin Only or Crisis Response) with immediate Voice, SMS Text, and Email dispatch.
Guarantee Privacy: Enable Do not collect IP addresses with Tips to reassure students that their reports are technically anonymous, significantly increasing reporting fidelity for urgent safety matters.
Accessing Tip Line Settings
From the main navigation drawer of the Edlio App admin panel, expand Features.
Select Tip Line (or Tip Line Settings) to open the configuration dashboard.
Configuring Tip Line Settings
The Tip Line settings interface is organized into three primary configuration panels:
Footer Text (Instructions & Disclaimers): Enter the public instructions and legal notice displayed at the bottom of the in-app submission form. Remind community members that tips are anonymous unless contact information is provided, and that false reporting or pranks are strictly prohibited.
Settings & Multi-Channel Dispatch:
Do not collect IP addresses with Tips: Check this box to guarantee complete technical anonymity for all submissions.
Forward Tips with Voice, Text & Email: (Available with Edlio Mass Communication) Check this option to broadcast incoming tips to designated personnel across multiple channels. Choose any combination of Email, Text (SMS), and Voice (Text to Speech).
Forward Tips To Groups: Select one or more pre-configured Mass Communication groups (e.g. Admin Only, All Staff) to receive forwarded tips automatically whenever a submission is filed.
Adding Multiple Email Recipients
Whether or not your school licenses Mass Communication, multiple staff members can receive tips directly via email:
Locate the Forward Tips To (E-mail addresses) panel.
Click the green + (Add Recipient) button on the right to append a new recipient field.
Enter the staff member's email address.
Repeat this process to add as many administrative or counseling recipients as needed.
Use the blue Pencil icon to edit an existing email address or the red â icon to remove a recipient.
Click Update Settings at the bottom of the page to save your configuration.
Frequently Asked Questions
Can multiple people receive incoming tips?
Yes! You can add multiple individual staff email addresses using the green + button under Forward Tips To (E-mail addresses). Furthermore, if your school or district licenses Edlio Mass Communication, you can forward tips directly to entire groups (such as Admin Only or Safety Committee) via Email, SMS Text message, and automated Voice phone calls.
Is the Tip Line an open text field or can schools configure a category picklist?
The Tip Line submission form uses an open text field rather than a constrained picklist or dropdown menu. This design ensures students and families can report sensitive or nuanced situations in their own words without being forced into rigid categories. Schools use the customizable Footer Text field to guide users on the types of concerns appropriate to report (e.g. bullying, safety threats, academic integrity, or mental health support).
The Mobile Submitter Experience
Community members tap the Tip Line icon in the mobile app menu.
Submitters enter their message in the open text field and can optionally attach photographic evidence directly from their phone camera roll.
Contact information fields remain completely optional, empowering users to decide whether they wish to identify themselves for administrative follow-up.
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