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SIS Vendor Tech Support Template

If you need to reach out to your SIS tech support team you can use this template to get started.

Updated over 5 months ago

Copy & paste the information below in a support ticket or email to your SIS support team.
(Add the username & password provided to you by the Data Integration Specialist.)


Hello,

Our school would like to configure a new SFTP sync for our school’s app. Please assist in configuring the sync with the following information.

  • System Name: Edlio

  • Purpose: App Integration - Account Creation, Mass Communication, Directory

  • Info Flow: Outbound from SIS only

  • When: Nightly

  • Vendor Contact: Edlio, Data Integrations Team, [email protected]

  • File Specs: OneRoster Format, .CSV, or .TXT

  • Host/Server IP Address: 52.165.175.27

  • Port: 22

  • Username (Enter your username sent through 1Password in initial email)

  • Password (Enter your password sent through 1Password in initial email)

Best,


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