Duplicate Data
We are not responsible for missing accounts due to duplicated records.
We will notify you of any duplicate records found during processing, However, cleaning or resolving duplicates is your responsibility.
Unique email addresses: every user must have their own email. Parents that are also staff cannot share one.
Unique Source IDs: make sure no Source ID (e.g., SIS‑assigned ID or email) is not shared between accounts. Shared ID's will cause delays or missed accounts.
Unique Source ID – Required for All Accounts
Every account must have a Unique ID.
You may use an Email Address, Employee ID, or UUID/GUID but it must be unique and consistent across all instances of an account.
File Structure
You can send multiple files (one per role), one combined file, or OneRoster® 1.1 CSV files.
Classroom and Enrollment data must always be in separate files from user data.
File Headers
Headers are not mandatory, however, we highly recommend them.
Without headers, setup takes significantly longer and increases the risk of mapping errors.